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Your Most Important Questions Answered in One Place

How do we get started?

Call, WhatsApp, or email. We complete a free assessment, create a care plan and quote, then agree a start date.

Often within 24–72 hours after assessment, sooner for urgent starts when staffing allows.

Local in-home support across our service region, seven days a week.

From 30-minute calls to extended visits and full live-in care.

We tailor schedules; minimums depend on safety needs and availability, agreed during assessment.

What services do you provide?

Personal care, medication prompts, mobility, meals, housekeeping, companionship, respite, rehabilitation support, and live-in care.

We provide reminders/administration (where agreed), maintain MAR records, and escalate concerns promptly.

Absolutely—care plans reflect routines, language, faith, diet, and privacy preferences.

Visit notes and changes are shared with the nominated family contact; urgent issues are phoned immediately.

Yes—calm routines, orientation prompts, risk reduction, and coordination with GPs/therapists.

Who are your carers? Are they vetted?

DBS-checked, referenced, trained in safeguarding, medication, moving/handling, and infection control.

By skills, availability, personality fit, language, and continuity—so you see the same friendly faces.

Transparent hourly/live-in rates based on visit length and complexity; written quotes with no hidden fees.

Contact us—same-day adjustments where possible; short-notice cancellations follow our simple policy.

Monthly invoices; card/bank transfer accepted. No long lock-ins—plans can be paused or scaled as needs change.

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